Dinostore terms and conditions
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Please feel free to read through our full terms and conditions below. Our policies are very standard removal and storage policies but if you have any questions or queries please let us know.
Here are some of the key points to take into consideration:
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Opening hours
Our standard opening hours are 7:30am to 7:00pm, Monday to Friday and 8am to midday on Saturdays. PLEASE NOTE THIS IS FOR LARGER GROUND FLOOR ROOMS WITH KEY ACCESS. THIS DOES NOT APPLY TO SMALLER STORAGE PODS. PLEASE ENQUIRE ABOUT HOURS FOR ACCESS WITH THESE. We are closed on Sundays Charges will be applicable as we will have to be present to open up the business park. Our usual rate to keep the building open out of hours is £40 per hour plus VAT.
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We are closed on public holidays. Christmas opening hours will be published on a year by year basis.
Access
It is advisable please to give us 24 hours notice. We have designed our space around making it easy for access and loading/unloading. If we know you are coming, we can be organised and ready for you.
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Excluded items
Here are some examples of items that cannot be stored with us (please see the full list below):
Prohibited, stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items, aerosols, paints and firearms and ammunition.
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Children under 16
No children under the age of 16 are permitted in our warehouse.
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1. Introduction
These Conditions set out the rights and obligations of the Remover (“we”,
“us” or “our”) and the Customer (“you” or “your”). These Terms and
Conditions can only be changed with the prior written agreement of both the
Remover and the Customer. We cannot provide insurance cover in relation
to your goods and you should therefore consider whether you need
separate insurance cover. Your attention is drawn to Clause 9, which sets
out our liability in respect of your goods.
2. Quotation
2.1 Our quotation is inclusive of VAT but unless otherwise stated does not include
customs, duties, inspections or any other fees or taxes payable to any
statutory body. Any such duties or fees will be payable by you in addition to
the price stated in the quotation.
2.2 We reserve the right to amend the price stated in the quotation to take account of
changes of circumstances which were not taken into account when
preparing our quotation and are confirmed by us in writing. Such factors
may include the following:-
2.2.1 where the work is not carried out or completed within 3 months of the date
stated in the quotation;
2.2.2 increased costs resulting from currency fluctuations or changes in taxation or
freight charges;
2.2.3 we have to collect or deliver goods at your request above the ground floor and
first upper floor;
2.2.4 we supply any additional services;
2.2.5 the work is carried out outside of normal business hours (between 8.00am and
6.00pm) at your request;
2.2.6 we are required to provide additional services not included within the quotation,
including the moving or storing extra goods;
2.2.7 we are unable to obtain access to the delivery or collection point or such
accesses inadequate or inappropriate for our vehicles;
2.2.8 we have to pay parking or other charges; or
2.2.9 there are delays or events outside our reasonable control which increase the
cost or resources required to complete the work.
2.3 Our quotation does not constitute a contract and accordingly there is no contract
between us until you have our written confirmation that we can move your
goods on the required date. Such confirmation will be sent within [state
number] business days following receipt of your acceptance of our quotation
and the contracts then concluded will be on these Terms and Conditions.
3. Additional Work
3.1 Unless otherwise agreed in writing, the following is not included within the
quotation:-
3.1.1 dismantling or assembly of units or furniture (including flat pack items);
3.1.2 disconnecting, reconnecting, dismantling or reassembling any appliances,
fixtures, fittings or equipment;
3.1.3 taking up or removal of fitted floor coverings;
3.1.4 the movement of any item or items which our staff reasonably believe they
cannot move safely, whether due to its nature or its position.
3.2 You are recommended to make arrangements for any such work to be provided
for separately.
4. Your Responsibilities
4.1 You must:-
4.1.1 declare in writing to us the value of the goods being removed and/or stored
(unless you elect for our liability to be limited to £50 per item as set out in
Clause 9.1);
4.1.2 obtain at your own expense all permissions, consents, licences, permits or
customs documents required for the removal of the goods;
4.1.3 be present, either personally, or through an authorised representative, during
the collection and delivery process;
4.1.4 prepare and stabilise all appliances prior to their removal;
4.1.5 take reasonable precautions to prevent the unauthorised removal of goods not
belonging to you and check to ensure that your goods are duly removed; 4.1.6 provide
proper protection for goods left unattended or in unoccupied premises;
4.1.7 empty, defrost and clean refrigerators and freezing equipment.
4.2 In addition you must provide us with contact details during the removal process
including transit and/or storage of goods to the point of delivery.
4.3 We will not be liable for any loss, damage, cost or additional expense that may
occur as a result of your failure to fulfil these obligations unless by reason of
our own negligence or breach of contract.
5. Ownership of Goods
5.1 You confirm to us that the goods being removed are your property or that you
have the authority of the owner to enter into this contract in relation to the
removal of the goods and the storage thereof.
5.2 You undertake to indemnify us for any claims and keep us indemnified against any
claims resulting from any breach by you of Clause 5.1.
6. Excluded Goods
6.1 Unless previously agreed by us in writing by a director, the following items are
excluded from this contract and will not be removed and must not be
submitted for store;
6.1.1 prohibited, stolen goods, drugs, pornographic material, potentially dangerous,
damaging or explosive items, aerosols, paints and firearms and
ammunition;
6.1.2 jewellery, watches, trinkets, precious stones or metals, money, deeds,
securities, stamps, coins or goods or collections of any similar kind;
6.1.3 any goods likely to encourage vermin or other pests or to cause infestation
or contamination;
6.1.4 perishable items and/or those requiring a controlled environment or
refrigerated or frozen food or drink;
6.1.5 animals, birds or fish;
6.1.6 goods requiring any licence or government consent for export or import or any
movement contemplated within the removal.
6.2 If we do agree to remove any such goods we will not accept any liability for loss or
damage unless we are negligent or in breach of contract. If you submit any
such goods without our knowledge we will make them available for your
collection and if you do not collect such goods within a reasonable time we
reserve the right to take further steps in relation to the disposal of any such
goods. You must indemnify us against any additional charges, expenses,
damages, costs or claims incurred by us as a result.
7. Postponements and Cancellations
7.1 If this agreement is postponed or cancelled, we may charge you depending on the
amount of notice of cancellation or postponement given. Our charges are
as follows:-
7.1.1 more than 7 working days prior to the removal – no charge;
7.1.2 between 3 and 7 working days inclusive before the removal was due to start –
not more than 50% of the removal charge;
7.1.3 less than 3 working days before the removal was due to start – the full amount.
7.2 For this purpose working days includes Mondays to Fridays other than
Public Holidays.
8. Payment
8.1 You must pay our charges so that we have cleared funds in advance of the
removal.
8.2 You must not withhold any part of the agreed price.
8.3 We reserve the right to charge interest on overdue amounts.
8.4 Payment terms may only be varied with our written agreement in advance.
9. Our Liability for Loss or Damage
9.1 Our liability for negligence or breach of contract or otherwise under common law in
relation to your goods is limited to the value declared to us under Clause
4.1.1. or £20,000 whichever is the least. If no such value is declared, or if
you so elect, for the maximum amount of £50 per item. In this respect an
item is defined as any one article, suite, pair, set, complete case, package,
carton or other container. These limits may affect the quotation.
9.2 We are not liable on a “new for old” basis for any lost or damaged goods.
9.3 We shall not be liable to the extent that loss or damage is caused or contributed to by
moving goods under your express instructions, against our advice, and in a manner
which is likely to cause damage.
9.4 You must notify us as soon as reasonably possible of any damage to your
premises or property other than goods submitted for removal and/or
storage.
10. Excluded Risks
10.1 We are not liable for the following:
10.1.1 Loss or damage to cars or other motor vehicles (except motorcycles and
mopeds or the like) and/or, boats and/or caravans unless carried within a
closed vehicle, or within a trailer specially constructed or adapted for the
purpose, but including loading and unloading, and storage within a suitable
building, where carried or stored as an incidental part of a domestic removal
and/or storage contract.
10.1.2 Electrical and mechanical derangement unless shown to be as a result of
physical external damage to the item concerned or as a result of fire, flood,
collision or overturning of road vehicles or other conveyances.
10.1.3 Breakage, scratching, denting, chipping, staining and tearing of items packed
by you including trunks, suitcases and the like unless reasonably
attributable to physical damage to such items caused by collision or
overturning of road vehicles or other conveyances. This policy shall also
exclude claims for missing items unless a valued list of contents is supplied
by you to us prior to commencement of transit and such list approved by us.
10.1.4 Loss or damage which occurs prior to collection or packing by us or after
delivery or unpacking by us.
10.1.5 Loss or damage to jewellery, watches, trinkets, precious stones, precious
metals, coins, money, deeds, bonds, securities and stamps or collections of
similar kind.
10.1.6 Loss or damage caused by wear and tear, gradual deterioration, warping or
shrinkage, moth and/or vermin unless it can reasonably be demonstrated
that such loss or damage arose as a result of our actions or failings of those
of our subcontractors, agents or servants.
10.1.7 Any consequential loss.
10.1.8 Loss or damage to refrigerated or frozen food and/or drink, plants, house
plants, brittle objects, items with inherent defects howsoever caused and/or
goods likely to encourage vermin or other pests or to cause infection.
10.1.9 Prohibited or stolen goods, drugs, potentially dangerous, damaging or
explosive items including gas bottles, aerosols, paints, firearms and ammunition.
10.1.10 Animals and their cages or tanks including pets, birds or fish.
10.1.11 Mysterious disappearance of customers goods in transit or in store unless
evidence can be provided to prove beyond all reasonable doubt that the
loss is solely attributable to the dishonesty or connivance of our employees.
10.2 None of our employees will incur any separate liability to you.
10.3 If the value of your goods in store are, at the time of loss or damage, collectively
of greater value than the value declared, then you will bear the equivalent
proportion of the claim in the same ratio as the actual value exceeds the
declared value.
10.4 Our liability is limited to the reasonable cost of repair and no claim will be
considered in respect of any depreciation in value of any item as a result of
such repair.
10.5 Where any item consists of items in a pair or set, we will not pay more than the
value of any particular part or parts which may be lost or damaged, without
reference to any special value which such part or parts may have as part of
a pair or set, nor more than a proportionate part of the declared value of the
pair or set.
11. Delays in Transit
11.1 Unless specifically agreed all arrival and departure times are estimates only. 11.2
If a specific timetable is agreed in writing between us and any delay within our
reasonable control occurs we will pay your reasonable expenses resulting from our
failure to keep to the agreed written timetable. If through no fault of ours we are
unable to deliver your goods and take them into storage then any additional storage
charges and delivery charges incurred as a result will be at your expense.
12. Time Limit for Making Claims
You must notify us of any loss or damage within 7 days of the collection of
goods by you or their delivery by us to their destination, unless we agree to
an extension of this time limit. If you fail to make a notification to us of such
loss or damage we will not be liable.
13. Withholding or Disposal of the Goods
We have a right to withhold and/or ultimately dispose of some or all of the
goods until you have paid all our charges and any other payments due
under this or any other agreement between us. These may include any
charges which we have paid out on your behalf. While we hold the goods
you will be liable to pay all storage charges and other costs incurred by us
as a result of withholding your goods and these Terms and Conditions will
continue to apply.
14. Sub-Contracting
We reserve the right to sub-contract part or all of the work provided for
under this Agreement in which case these Terms and Conditions will
continue to apply in full.
15. Storage Charges
We may change our storage charges and you will be given three months
notice of any such change in advance in writing.
16. Applicable Law
These Terms and Conditions are subject to the Law of England and Wales.
17. Whole Agreement
These Terms and Conditions together with our quotation form the whole
agreement between us and all other correspondence or oral discussions or
representations are excluded.
18. Termination
We may terminate this contract on three months notice in writing. If you
wish to terminate this agreement while your goods are in storage you must
give at least 10 working days notice in writing. You remain liable for
charges for storage up to the date of release of the goods to you.